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For custom lengths, we welcome you to note your preferred necklace length in the order notes upon purchasing.
Each piece is made to order, so we’re happy to accommodate small adjustments to ensure the perfect fit.
For more detailed customisations, please contact us at info@babybluejewellery.com.au.
Each piece is meticulously handcrafted to order in our Byron studio, ensuring the utmost care and attention to detail.
Please allow up to seven business days for your custom piece to be created and dispatched.
For international orders, kindly allow up to three weeks for delivery. Item description
DOMESTIC
ALL OUR ORDERS ARE SENT EXPRESS. PLEASE KEEP IN MIND YOUR CUSTOM JEWELLERY WILL TAKE UP TO TWO BUSINESS DAYS TO BE CRAFTED BEFORE BEING SHIPPED.
FOR EXACT SHIPPING TIMES FROM BYRON BAY, PLEASE SEE THE CHART BELOW:
https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf
INTERNATIONAL
INTERNATIONAL ORDERS ARE SENT USING AUSTRALIA POST STANDARD SHIPPING, WHICH DOES NOT INCLUDE A SIGNATURE ON DELIVERY. IF YOU REQUIRE THIS, PLEASE EMAIL AND REQUEST IT AFTER THE PURCHASE IS MADE ONLINE.
INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES AND TAXES DETERMINED BY THE COUNTRY TO WHICH THEY ARE SHIPPED. THESE FEES ARE THE RESPONSIBILITY OF THE RECIPIENT TO PAY UPON DELIVERY AND ARE NOT INCLUDED IN THE PRODUCT(S) PRICE.
Each piece is thoughtfully handcrafted to order in our Byron Bay studio, reflecting our commitment to quality and artistry. We take great care to ensure every item meets the highest standards and that you are completely delighted with your purchase.
If, for any reason, you are not entirely satisfied, we offer returns for store credit. This credit can be used toward any future purchase, allowing you the flexibility to find a piece that truly resonates with you.
Please note:
– Items must be returned in their original, unused condition with all packaging intact.
– Returns must be initiated within 14 days of delivery.
– Custom orders or pieces made to specific sizing requests are final sale.
– The cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping service to ensure your piece is safely returned to us.
To initiate a return, please email: returns@babybluejewellery.com.au
GIFT CARDS ARE NON-REFUNDABLE.
INCORRECT OR FAULTY ITEMS
Every order is prepared with care and attention to detail. In the unlikely event that something is not as expected, we’re here to make it right.
If you receive an incorrect or faulty item, please email info@babybluejewellery.com.au with a photo and your order number. We will arrange a seamless replacement or a full refund to ensure your complete satisfaction.
Items showing signs of normal wear, accidents, or misuse are not considered faulty. We encourage you to review our care instructions, as improper care may affect the longevity of your jewellery and will not be eligible for return.
Your satisfaction is our highest priority. If you have any concerns, please don’t hesitate to contact us at info@babybluejewellery.com.au.